By At iGraft, we uphold not only the standards of advanced hair transplant technology but also the responsibility of ethical medical practices. This case study highlights an important example where client expectations conflicted with medical ethics and science-backed decisions.
✅ Phase 1: Successful Hair Transplant & Excellent Results
Ms. Sravani underwent a female hair transplant at iGraft Vijayawada on April 23rd, performed by one of our most experienced doctors. Within four months, she witnessed excellent visible results—something that typically takes 6–8 months to even start becoming evident for many patients.
Despite these early positive outcomes, Ms. Sravani began to demand a free PRP/GFC session, claiming entitlement, not based on medical need, but personal expectations. As per scientific protocol, such treatments are administered based on scalp readiness, not fixed timelines or external pressure.
❌ Client’s Wrong Approach: Misusing Reviews to Force Treatment
When our doctors refused to administer unnecessary and potentially disruptive treatments too early, Ms. Sravani responded by posting multiple negative reviews, not just on iGraft Vijayawada’s Google profile but also on the Bangalore, Hyderabad, and Pune branches—locations she had never visited.
She even encouraged others in her circle to post negative reviews, intending to create public pressure and force iGraft into free or unadvised treatment sessions.
🫱 Support & Resolution
Despite the misinformation campaign, our team stayed professional. We:
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Provided clear documentation about the treatment path and timeline.
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Supported her with medically approved home care products to ensure the survival of transplanted hair.
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Maintained communication until she understood and voluntarily took down the negative reviews.
🔁 Return After 2 Years: Demanding More Despite No Medical Need
In an unexpected turn, nearly two years later, Ms. Sravani returned asking for another hair transplant, despite her existing results being stable and healthy. Upon evaluation:
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Our medical team found no space left for new grafts.
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Any attempt to force further implantation would damage the existing hair and risk permanent scalp damage.
We clearly explained the risks and firmly denied the procedure to protect her scalp health.
⚠️ Resorting Again to Negative Reviews
Following this, she once again began a campaign of negative reviews, across iGraft branches nationwide, pressuring for a transplant that we medically cannot and should not perform.
🙏 To All Future Clients: Don’t Decide Based on One-Sided Reviews
Online reviews can sometimes reflect personal dissatisfaction, not always the scientific reality or the doctor’s genuine concern. At iGraft, our commitment is to your long-term hair health, even if that means saying no to unreasonable demands.
We believe in ethical, personalized care—not shortcuts, pressure, or manipulation.
📎 Images and records available for verification.
📞 Call us: 8237199222
📧 Email: [email protected]
🌐 Visit: www.igraft.in
